INNOVATION IN LOGISTICS SERVICES USING THE KANO MODEL
نویسندگان
چکیده
منابع مشابه
How the Kano model contributes to Kansei engineering in services.
Recent studies show that products and services hold great appeal if they are attractively designed to elicit emotional feelings from customers. Kansei engineering (KE) has good potential to provide a competitive advantage to those able to read and translate customer affect and emotion in actual product and services. This study introduces an integrative framework of the Kano model and KE, applie...
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Background and Objectives: One of the main concerns of hospital managers is their ability in improving their organization's performance. The use of quality management and decision-making techniques facilitates managers to achieve this goal. In this research, the corrective activities to increase the quality of hospital services are determined and selected using an integration o...
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ژورنال
عنوان ژورنال: International Journal "Advanced Quality"
سال: 2017
ISSN: 2560-3884,2217-8155
DOI: 10.25137/ijaq.n4.v44.y2016.p23-28